FAQs

How do I make a booking?

Fill out your details and requirements in the contact form, or by telephone.

Will I receive confirmation of my booking?

As a customer of ‘ATS’ you can expect to receive; A Journey Confirmation: This is your confirmation email, there will be one for each journey. Details of your journey and Pick-Up information: This is the most important email we send, it will list the driver's contact details & pick-up instructions. This has everything you need from ‘ATS’ when you travel. This is sent when we allocated a driver to your journey.

How do I contact my driver?

The information will be in the “Details of your journey” email.

How do I find my driver from an airport, port or station?

The pickup instructions will be in the "Details of your journey" email.

What is the 'Meet and Greet' service?

The "Meet & Greet" service is where the driver will be standing at the appropriate arrivals location holding a sign with your name on it. The ‘Meet & Greet’ service is not included in the price as standard but can be added for an additional £10, to cover parking charges. The driver will put exactly what you entered in the "Passenger Name" field onto the name board, if you'd rather the driver doesn't know the passenger's name then use an alias instead. Obviously, you will need to make sure the passenger is aware, so they know what to look out for!

Will there be any extra charges if my plane is delayed?

No, we will track your plane's progress when it is in the air.

Is your Company licensed and fully insured?

Yes, we are fully licensed. All our vehicles are also insured.

What happens if I haven't received confirmation and my transfer is impending?

This could be due to various reasons, most commonly a miss typed email address. If this happens to you, please contact us on 01412584676 and we will deal with your booking as a matter of urgency.

Can I book a transfer anytime, day or night?

Yes, as all bookings are pre-booked, we can provide a 24hr service.

Can I smoke in the car?

No. In compliance with UK law Airport Transfers Ltd operates a strict non-smoking policy in all their vehicles.

BOOK WITH CONFIDENCE

By submitting your personal details, Airport Transfers Scotland Ltd collects and stores them and uses this data for sales & marketing purposes only. We would like to keep this data to keep you informed of future products. We will immediately delete your data from our records at your request. Airport Transfers Scotland Ltd holds your privacy in high regard and stores personal information in compliance with GDPR (data protection law.) It is therefore in your right to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data.

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