Terms and Conditions

POLICIES & NOTICES

1.Pricing

Airport Transfers Scotland Ltd prices are calculated manually with the distance, time of travel and number of passengers traveling taken into consideration.

Airport Transfers Scotland Ltd reserves the right to provide an upgraded car type from the original selected if the chosen vehicle is unavailable.

2.Waiting Time

On Journeys collecting from an airport,  Airport Transfers Scotland Ltd does not charge for the 1st hours waiting time after the plane has landed.

Waiting time charges will however start once the 1st hour has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro rata.

Waiting time for all other journeys will be charged at £20/hr pro rata from the scheduled pick up time.

3.Tolls

All Tolls are included our quotes.

4.Amendments

Any amendment must be made via an email or by telephone to us to which you will receive an email confirming the amendment. Amendments must not be made with your driver.

5.Re-Booking

All bookings must be made through the office either via the website, telephone or email. In this way confirmations are sent out and the journey is insured.

6.Cancellations

Airport Transfers Scotland Ltd will accept any cancellation if 24 hours’ notice is provided. There will be a £7 or 10% (whichever is higher) administration/transaction charge per journey. All cancellations must be made via an email to which you will receive confirmation by us.

If you do not receive an email from Airport Transfers Scotland Ltd confirming the cancellation, then we have not received it. In this case please call our office number which is +44(0)1412584676 .

Refunds will not be issued in the following circumstances:

– No refund will be made if the passenger does not show up for prepaid journeys.

– No refund will be made for cancellation of a booking with less than 24 hours’ notice provided or afterwards.

– All other circumstances where a refund may be possible, should be addressed directly with Airport Transfers Scotland Ltd at info@atscot.co.uk

7.Complaints

Any complaints regarding service should be raised in writing with our office, preferably by reply to your confirmation email. All complaints must be submitted within 30 days of the event giving rise to the complaint.

Please note that some calls may be recorded for quality and training purposes.

8.TERMS & CONDITIONS

8.1

You (the customer) will automatically receive an email for the journey(s) you have paid for. You (the customer) are responsible for checking that the details received to us are correct. This will contain the pickup instructions and the driver’s telephone number. Airport Transfers Scotland Ltd will not refund you if you have forgotten to take this with you.

8.2

Airport Transfers Scotland Ltd will not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.

8.3

Airport Transfers Scotland Ltd advise passengers to plan to arrive at the airport 3 hours prior to flight departure to allow for possible unpredictable delays en route to or from the airport. Airport Transfers Scotland Ltd will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.

8.4

You (the customer) are free of course to arrange to get to the airport for a time of less than 3 hours prior to flight departure, however Airport Transfers Scotland Ltd accepts no responsibility for any missed flight due to this.

All passengers are advised to have adequate travel insurance prior to booking.

No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.

8.5

Airport Transfers Scotland Ltd does not accept any responsibility in any way if the passenger/luggage requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked, please contact Airport Transfers Scotland Ltd immediately.

8.6

The exact route of your journey is down to the driver’s discretion on the day of travel, alternate routes may be requested but cannot be guaranteed. In some cases, where the mileage or duration significantly changes, alternate routes may incur additional charges, this is calculated on a case by case basis.

8.7

Please ensure you (the customer) give us your arrival times and day in to the UK and not your departing information.

If your flight has any serious delays, please inform us or the driver as soon as possible.

Airport Transfers Scotland Ltd use their own transport wherever possible but do use pre approved companies where appropriate.

Any reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days may also be affected.

Tours

General

These terms and conditions, together with any other written information brought to your attention before we confirm your booking, shall form the basis of your contract with Airport Transfers Scotland Ltd (a company incorporated in Scotland, No: SC605967) in respect of the relevant tour or other holiday experience (together referred to in these terms and conditions as ‘tours’) to be provided by the Company. Please read these terms and conditions carefully and contact us if you have any queries.

Within these conditions, ‘you’ and ‘your’ means all persons named on the booking. By making a booking, the ‘lead passenger’ specified in the booking will be deemed to have accepted these conditions on behalf of all passengers named within the booking. For the avoidance of doubt, ‘written’ or ‘in writing’ shall, where used in these terms and conditions, include email.

Changes by You

If you wish to change any part of your confirmed booking, you should inform us in writing as soon as possible. This should be done by the lead passenger named on the booking. Whilst we will do our best to assist you, we cannot guarantee that we will be able to meet your request.

Where we can meet a change request made by you, any changes made may be subject to an administration fee. In addition, you may also be required to meet any extra costs incurred by us (and any costs or charges incurred or imposed by any of our suppliers) in making the requested change. Where we are unable to meet your change request and you no longer wish to travel on the basis of the original booking, this will be treated as a cancellation of your booking and cancellation charges may be payable by you, as outlined in these terms.

If, once your booking is confirmed, you are unable to travel for any reason then we will allow you to transfer your booking to someone else (introduced by you, and who satisfies all of the conditions applicable to the booking) provided that:-

  1. we are notified of this in writing at least 7 days prior to departure.
  2. an administration fee per person transferring (as advised by Airport Transfers Scotland Ltd) is paid.

iii. you and/or the transferee make payment of any costs and charges incurred by us and/or imposed by our accommodation providers or other suppliers, and

  1. the transferee agrees to these conditions and all other terms of the contract between us.

 

For the avoidance of doubt, no transfer requests or changes will be finally confirmed until full payment of all applicable charges referred to above have been received by the Company.

 

Cancellation by Us

We will only cancel tours due to unavoidable and extraordinary circumstances which are out with our control or which might jeopardise your safety. If we cancel your tour then we will notify you as soon as possible and we will always refund you, in full, for all sums paid by you.

 

Cancellation by You

If you wish to cancel your booking after our booking confirmation has been issued, you should inform us in writing as soon as possible – the effective date of cancellation will be the date upon which we receive such written notification. In the event of cancellation by you, cancellation charges may be payable, as set out below.

 

One Day Tours, Half-Day Tours, and City Tours:

For one day tours, half-day tours and city tours (being single day tours with a specific itinerary, which are available for booking on scheduled dates from scheduled departure points, together “sightseeing tours”), the following cancellation charges shall apply (depending on the effective date of cancellation):-

 

  1. cancellation more than 72 hours before the tour departure: 10% of the tour price.
  2. cancellation less than 72 hours before the tour departure: 100% of the tour price.
  3. in the event of a ‘no show’ you will be charged 100% of the tour price.

Extended Tours:

For all extended scheduled tours (being tours of more than one day, with a specific itinerary, which are available for booking on scheduled dates from scheduled departure points “extended tours”), the following cancellation charges shall apply (depending on the effective date of cancellation):-

 

  1. cancellation more than 21 days before the tour date: 10% of the tour price.
  2. cancellation less than 21 days before the tour date: 100% of the tour price.
  3. in the event of a ‘no show’ you will be charged 100% of the tour price.

 

Cancellation of an extended tour may also result in you becoming liable for cancellation charges in respect of any accommodation booked by the Company on your behalf, as outlined above under “Accommodation and Other Services”.

Missed Departures

You are responsible for ensuring that you have all necessary passports, visas and other travel documents and that you are at the correct departure point at the correct time. We cannot accept any responsibility for your failure to do so, nor any costs or expenses incurred as a result of you failing to do so (which will be treated as a cancellation by you). No monies will be refunded for any missed departures or unused services.

Refusal of Travel

The Company reserves the right to refuse to carry any person whose conduct or manner is likely to cause offence or upset to other passengers. The Company also reserves the right to refuse travel to any person who is experiencing medical symptoms likely to cause ill health to others. It is therefore vital that you ensure that you are fit to travel on the departure date.

In either of the cases mentioned above, full cancellation charges shall be applied by the Company and the Company shall have no further liability to that passenger or to any person travelling with them.

Luggage

As we operate our tours in 7/8-seater MPV’s our luggage space is limited and we operate under strict legal weight regulations for safety reasons.

Unless otherwise notified, passengers are restricted to one medium sized suitcase/bag similar to airline standard carry-on luggage, with a maximum weight of 14kg (31lbs).

As a guideline, the dimensions should be approximately 55cm x 45 x 25 (22ins x 17 x 10). You can also bring a small, lightweight bag for personal items to carry with you on the vehicle.

As this is a legal requirement, we reserve the right to refuse to carry luggage over this weight/size and may refuse travel for passengers who do not have arrangements in place to store excess baggage. Please see our FAQs for information on luggage and storage facilities

Luggage is carried free of charge but at the passenger’s own risk. It is the passenger’s responsibility to ensure that luggage is fit for travel, i.e. sturdy and waterproof. Travellers must be able to lift their own luggage. You may have to carry your bag to and from your accommodation.

Smoking

Smoking (including e-cigarettes) is not permitted in the vehicles, but there are frequent stops on the tours for those passengers who wish to smoke.

Complaints

We actively welcome your feedback, both in respect of our own services and those provided by other suppliers (such as accommodation providers). In the event that you have any complaint during the course of your tour then please bring this to the attention of your driver or tour guide as soon as possible, and we will endeavour to resolve the matter to your satisfaction. Any complaints regarding accommodation should, in the first instance, be raised with the relevant accommodation provider.

If your complaint is not resolved locally and you wish to complain further, then please contact us at info@atscot.co.uk providing all relevant information necessary to enable us to consider your complaint. We would request that any complaints be raised with us within 28 days of the end of your tour, as otherwise our ability to investigate the complaint properly may be affected.

Insurance

Airport Transfers Scotland Ltd strongly recommends that passengers arrange suitable travel, medical and cancellation insurance.

BOOK WITH CONFIDENCE

By submitting your personal details, Airport Transfers Scotland Ltd collects and stores them and uses this data for sales & marketing purposes only. We would like to keep this data to keep you informed of future products. We will immediately delete your data from our records at your request. Airport Transfers Scotland Ltd holds your privacy in high regard and stores personal information in compliance with GDPR (data protection law.) It is therefore in your right to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data.

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